Frequently Asked Questions
Everything you need to know about your Mont Marte shopping experience.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to the courier's website to monitor your delivery.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
What is your return policy?
We offer a 30-day return policy for unused and unopened items. Simply contact our support team to initiate a return and receive a full refund, excluding shipping costs.
Are your products cruelty-free?
We are committed to ethical sourcing. Many of our product lines are cruelty-free, and we are actively working to ensure transparency across our entire manufacturing process.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. If you need to make changes, please contact us within 1 hour of placing the order, and we will do our best to assist you.